PICKUP POLICY
1. Order Placement: All orders must be placed in advance through our website or by phone. We require a minimum of 72 hours notice for all orders to ensure that we have enough time to prepare your delicious treats.
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2. Confirmation: Once your order is received, we will send you a confirmation email or give you a call to confirm the details of your order, including the pickup date and time.
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3. Pickup Date and Time: Please arrive at the designated pickup location on the agreed-upon date and time. We kindly request that you arrive within the specified pickup window to ensure that your treats are fresh and ready for you.
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4. Identification: When picking up your order, please bring a valid form of identification, such as a driver's license or ID card. This is to ensure that we are giving the order to the correct person.
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5. Payment: Payment for your order must be made in full at the time you order. Unfortunately, we do not accept personal checks.
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6. Packaging: Your treats will be carefully packaged to ensure their freshness and quality. We use eco-friendly packaging materials whenever possible to minimize our environmental impact.
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7. Storage and Shelf Life: We recommend storing your treats in a cool, dry place away from direct sunlight. Please follow any specific storage instructions provided with your order. Our treats are best enjoyed within a certain timeframe, so we recommend consuming them within the specified shelf life for optimal taste and quality.
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8. Refunds and Exchanges: Due to the nature of our products, we do not offer refunds or exchanges once the order has been picked up. However, if there is an issue with your order, please contact us within 24 hours of pickup, and we will do our best to resolve the issue.
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9. Allergen Information: Please note that our treats may contain allergens such as nuts, dairy, gluten, or soy. If you have any specific dietary restrictions or allergies, please inform us at the time of placing your order, and we will do our best to accommodate your needs.
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Thank you for choosing YBB for your sweet indulgences. We appreciate your support and look forward to serving you with our homemade delights. If you have any further questions or concerns, please don't hesitate to contact us.