FAQ

Thank you for considering our YBB bakery for your sweet treats. We understand that you may have some questions before placing an order, so we have compiled a list of frequently asked questions to provide you with the information you need. If you have any additional questions, please feel free to reach out to us.

How do I place an order?

You can place an order by visiting our website and selecting the items you would like to purchase. Alternatively, you can give us a call or send us an email with your order details. We kindly request a minimum of 72 hours notice for all orders.
What payment methods do you accept?

We accept credit card payments. Payment must be made in full at the time of placing the order.
Can I customize my order?

Yes, we offer some customization options for certain products. Please let us know your specific requirements, such as dietary restrictions or flavor preferences, and we will do our best to accommodate your needs.
Do you offer delivery?

Yes we do offer delivery for an approximate 10 miles from our location. We will provide you with the delivery details upon order confirmation of your order.
Can I cancel or modify my order?

We understand that circumstances may change. If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that changes or cancellations may not always be possible, especially if the order is already in the preparation process.
Do you offer allergen-free options?

While we strive to accommodate various dietary restrictions and allergies, please note that our products may come into contact with allergens such as nuts, dairy, gluten, or soy. If you have specific dietary concerns, please inform us at the time of placing your order, and we will do our best to provide suitable options. However, we cannot guarantee a completely allergen-free environment.
How should I store the baked goods?

We recommend storing our baked goods in a cool, dry place away from direct sunlight. Some items may require refrigeration, and specific storage instructions will be provided with your order.
What is your refund policy?

Due to the perishable nature of our products, we do not offer refunds or exchanges. However, if there is an issue with your order, please contact us within 24 hours of pickup, and we will do our best to address the issue.
Can I request a sample or tasting?

We do not offer samples or tastings at this time. However, we are confident in the quality and taste of our products, and we have received positive feedback from our customers.